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What do I have to tell customers before they buy online?

14 articles found, each read live from its official source

EU law2

CRD Art. 6(1)What customers must know before they buy from you online
UCPD Art. 7(4)What a product page or advert must show when it invites a purchase

National law12

Code de la consommation, article L221-5France's checklist before a sale, including the right to cancelFrance, Légifrance
BGB, § 312jGermany's checkout rules, down to the wording of the order buttonGermany, Gesetze im Internet
BW Boek 6, artikel 6:230mWhat Dutch customers must be told before they buy onlineNetherlands, wetten.overheid.nl
Code de la consommation, article L. 222-3The extra details Luxembourg requires before a customer commitsLuxembourg, Legilux
Codice del consumo, Art. 49What Italian law says to tell customers before an online saleItaly, Normattiva
TRLGDCU, artículo 97Spain's information rules, with extra care for vulnerable customersSpain, BOE
FAGG, § 4What to tell Austrian customers, and what happens if you don'tAustria, RIS
Lei n.º 24/96, artigo 8.ºWhat Portuguese customers must be told, delivery costs includedPortugal, Diário da República
Ustawa o prawach konsumenta, art. 12What to tell Polish customers, down to your company registrationPoland, ISAP
Distansavtalslagen, 2 kap. 2 §What Swedish customers must know, including personalised pricesSweden, Svensk författningssamling
Forbrugeraftaleloven, § 8What to tell Danish customers before they buy goods or services onlineDenmark, Retsinformation
Kuluttajansuojalaki, 6 luku 9 §What Finnish customers must be told before a doorstep or online saleFinland, Finlex
European Union, EUR-LexOpen on EUR-Lex

CRD Art. 6(1)

What it covers

What customers must know before they buy from you online

Read live on 29 October 2026

Article 6

Information requirements for distance and off-premises contracts

1.

Before the consumer is bound by a distance or off-premises contract, or any corresponding offer, the trader shall provide the consumer with the following information in a clear and comprehensible manner:

(a)

the main characteristics of the goods or services, to the extent appropriate to the medium and to the goods or services;

(b)

the identity of the trader, such as his trading name;

(c)

the geographical address at which the trader is established as well as the trader’s telephone number and email address; in addition, where the trader provides other means of online communication which guarantee that the consumer can keep any written correspondence, including the date and time of such correspondence, with the trader on a durable medium, the information shall also include details of those other means; all those means of communication provided by the trader shall enable the consumer to contact the trader quickly and communicate with him efficiently; where applicable, the trader shall also provide the geographical address and identity of the trader on whose behalf he is acting;

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CountryLibraryStatus
European UnionEUR-Lex
FranceLégifrance
GermanyGesetze im Internet
Netherlandswetten.overheid.nl
BelgiumJustel
LuxembourgLegilux
ItalyNormattiva
SpainBOE
AustriaRIS
PortugalDiário da República
Irelandelectronic Irish Statute Book
PolandISAP
SwedenSvensk författningssamling
DenmarkRetsinformation
FinlandFinlex

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